Senior AI Developer / Agentic AI Engineer --Onsite at Charlotte, NC - In Person Interview--W2 Only--No Visa Sponsorship Available - Jobs via Dice - Charlotte, NC
Jobs via Dice
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AI Developer / Agentic AI Engineer
Role Summary
We are building an agentic AI platform to transform commercial banking customer service. The AI developer will design, build, and operate LLM-powered agents that interpret inbound servicing requests (e.g., email / case intake), retrieve grounded knowledge, and execute approved workflows through secure tool/API integrations with enterprise-grade controls, observability, and human-in-the-loop patterns.
This role sits within a cross-functional team with Product, Operations, Technology, and Risk partners and focuses on delivering production-ready agentic AI capabilities for regulated financial services
Responsibilities
Agentic AI Solution Development
• Build and enhance LLM/agent orchestration (Planner/supervisor patterns, tool-using agents, routing, guardrails).
• Implement intent classification information extraction validation and decision logic for servicing workflows
• Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
• Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds
Knowledge and grounding (RAG)
• Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance
• Build knowledge ingestion pipelines with refresh/versioning
• Improve answer quality via chunking strategies, embeddings re ranking and context management
Quality, Safety and Evaluation
• Define and run evaluation frameworks: golden datasets, scenario tests, regression tests, and automated scoring.
• Reduce hallucinations and risk by implementing prompt policies, constraints, structured outputs, and verification steps.
• Partner with risk slash compliance to ensure traceability, audit logs, explain ab